Privacy Policy for MyETutors.com
Last Updated:14/10/2025
1. Introduction
Welcome to MyETutors (“we,” “our,” “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.myetutors.com) and use our tutoring services.
Please read this policy carefully. By accessing our website and using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect several types of information to provide and improve our services.
A. Information You Provide Directly:
Account Information: When you register as a student or a Tutor, we collect your name, email address, password, and your role (student/tutor/parent).
Profile Information: For Tutors, this may include educational background, qualifications, areas of expertise, a profile picture, and a short bio. For Students, this may include their grade level, subjects of interest, and learning goals.
Booking and Payment Information: When you book a session, we collect details about the subject, preferred time, and duration. We also collect payment information, which is processed securely by our third-party payment processors (e.g., RazorPay). We do not store your full credit card details on our servers.
Communications: When you contact us via email, live chat, or a contact form, we collect your name, email address, and the content of your message.
Content of Sessions: We may collect information shared during tutoring sessions, including notes taken by the tutor, shared whiteboards, and uploaded documents, to ensure quality and for record-keeping purposes.
B. Information Collected Automatically:
Log Data: Like most websites, we automatically collect information that your browser sends. This includes your IP address, browser type and version, the pages of our site you visit, the time and date of your visit, and the time spent on those pages.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons) to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and unique device identifiers.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain Our Services: To create and manage your account, facilitate tutoring sessions, process payments, and connect students with tutors.
To Improve Our Services: To analyze how users interact with our website, diagnose technical issues, and develop new features and services.
To Communicate with You: To send you service-related announcements (e.g., booking confirmations, session reminders, updates to our policies), respond to your inquiries, and provide customer support.
For Marketing and Promotions (with your consent): To send you information about new features, special offers, and other news we think you might find valuable. You can opt-out of these communications at any time.
For Safety and Security: To monitor and ensure the safety and integrity of our platform, prevent fraud, and enforce our Terms of Service.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing (For EU Users)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information is:
Performance of a Contract: To fulfill our obligations to you under our Terms of Service (e.g., providing tutoring sessions).
Your Consent: For marketing communications and for certain non-essential cookies. You can withdraw your consent at any time.
Legitimate Interests: For operating and improving our website, ensuring security, and for our marketing purposes, where our interests are not overridden by your data protection rights.
Legal Compliance: Where processing is necessary to comply with a law.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
Between Tutors and Students: To facilitate sessions, we share a Student’s name and learning needs with their assigned Tutor, and a Tutor’s name and profile with their Students.
With Service Providers: We employ trusted third-party companies to perform functions on our behalf (e.g., payment processing, data analysis, email delivery, hosting). These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access and Portability: The right to request copies of your personal data.
Rectification: The right to correct any inaccurate or incomplete information.
Erasure (The “Right to be Forgotten”): The right to request that we delete your personal data, under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal data.
Objection to Processing: The right to object to our processing of your personal data.
Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your information.
Opt-Out of Sale/Sharing (CCPA/CPRA): The right to opt-out of the “sale” or “sharing” of your personal information (as defined by applicable law).
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
8. Children’s Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
9. International Data Transfers
Your information may be transferred to and maintained on the computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Email: contact@myetutors.com